Vodafone India — Excess/ billing and wrong adjustment of amount paid by me

Address:

Pune, Maharashtra

R/sir my voda nos are [protected] & [protected]. As I was to fly to USA, I visited voda gallery on Sinhgad Rd pune to pay dues & keep nos in Safe Custody.The staff told me dues as on 11/3/15 as Rs400/- & SAFE CUSTODY CHARGES ( SFC )Rs 600/- for 2 numbers for 6 months.So I paid Rs1000/-by SBI Credit Card & within 1 hr of it, my numbers were deactivated for safe custody.But Voda raised bill for Rs479.39 on me on 25/3 ie monthly bill date and is sending reminders to pay it with penal charges.Despite my n number of mails clarifying it, voda claimed that it received only Rs700/-on 11/3 further asking me to pay bill.1st thing, Voda can not raise bill again on 25/3 when I paid all dues as on 11/3 that too with SFC. 2ndly it is just impossible that voda received just Rs700/- out of my payment of Rs1000/- thru credit card..So it is an example of mismanagement of voda in adjusting receipts to proper accounts.I request your honour to pl take up d matter with Voda to take back bill dt 25/3 & to release my numbers under portebility to BSNL as I do want to continue with Voda with this attitude n mismanagement