Vodafone India — Excess of Vodafone Bill on Mobile data usage

Venkat Pati

Address:

Hyderabad, Andhra Pradesh

Dear Sir, I am P L Venkateswarlu, using Vodafone Postpaid connection with Number [protected] since 2nd October 2013. I have taken postpaid connection in 199 plan consists of 512mb of 2G data. I am using mobile data on my phone. Upto July month, they are charged correctly on my usage of talktime, sms and Mobile data usage also. From August -2015 month, they have charged Rs.1584 /-. In that bill, Rs 1182/- for mobile data usage and 200/- service charges and 199/- rental. Even though, I have 512MB data pack, they said that you are used upto 800MB. I asked clearily to Nodal officer "Mohan Krishna" about this. He gave reply as "Vodafone Mobile Connect, Vodafone live is a default service activated on all the Vodafone numbers without any rentals and will be charged 4Ps/10Kb for usage made." For your information, I didn't used that much of data usage. I checked clearily that if I use for 3-5 mins, they are charging more as equal to 3G data. For this, I have to pay the total amount on 12th sept 2015. So, I request you please do needful for this excess charges.

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Vodafone India customer support has been notified about the posted complaint.

Sep 12, 2015

Updated by Venkat Pati After logging the complaint in Consume Complaints forum, a lady called me on phone and said we are giving the waiver on the bill and she told that she is going to inform in the Nodal office also.She agreed for Rs 200 rental and Rs.250 mobile data usage( as per prepaid 2g pack). But now, when I gave a mail to nodal office for confirmation, they are saying again that there is no waiver on your Bill. You have to pay total Bill. I can't understand why these Vodafone officials are cheating customers. Sir, I request you please do needful.