Vodafone India — Excessive Bill Amount, illogical service

Address:

Mumbai City, Maharashtra

I hv taken a corporate CUG plan from vodafone. I could see the high bill amounts in the initial 2 months even when the use was less, next month onwards I hv reduced my usage. Still I got a bill of around "2K". This time I was quite sure that I hv nt used the service in such huge qty to get such bill. So i waited & did not pay the bill. After that they have cut my service as i did not pay the bill. after 2 weeks, i got call from vodafone saying your bill Amount is around "5k". they said that around 1k is for msgs which i dont do generally. everyone is using watsapp now a days and i am one of them. on 7/7/15 i went to vodafone store finally to disconnect my no. and they said that until the bill is paid they cant disconnect. they also told me that the bill amount has crossed "8k" out of which more than 5 K was for msgs. Now i dont understand the logic, that when they have made my no. out of service 1 & a half month back, how come the bill amount grow exponentially. Banks also do not charge this much!!! Its like u dont use our service but u pay for the bills. In lesser than 2 months, my bill amount went from 2k to 8k. what is the logic behind that!!! One more interesting fact is that my credibility they said is 3400rs. if that is so the amount should not cross this limit. Such big companies must be having some analytics software for these unusual activities. The customer care people keep calling u for non payment of bills. but they dont resolve ur problem. The vodafone executive will be at ur doorstep while giving a connection, but for disconnection, they wont do it over call. I have used airtel before this, and it was very user friendly. I hv switched back to airtel. Vodafone has given me a bitter experience & i would never suggest anyone to hv a vodafone connection. The service s not user friendly. For following up of bill the customer care people will call u in 15 min every day, but they dont hv the authority to help the customer online itself. they will directly say that we cnt help u in this. You ll hv to go to the store. Then why the hell are you sitting there. Just to call people and say that the bill is pending. Vodafone will keep ur no. out of service in hardly 2 days of non payment of bill.