Vodafone India — extra billing charges

Address:

Mumbai City, Maharashtra, 400007

I had activated a plan for rs.666 a couple of months ago. Even last months i was charged a billing amount of rs.1016, and this month's bill has come up to rs. 988.in the itemised bill it shows monthly charges more than rs.850. Last month i paid the bill thinking that there would have been overlap. But not this t i have no idea what i am charged for. I do make calls... Have hardly sent a couple of messages and have not exceeded my data usage. If they are going to charge any random amount inspite of activating plans then it's just of no use. Inspite of activating a monthly plan, if the company is going to come up with random hidden charges then they better inform customers beforehand. I have been a loyal customer of vodafone since more than 10years and if this how they are going to cheat us then there are many more attractive options available in the market. Highly disappointed by this. And even after this i have called the customer care number three times to talk to a executive but everytime i was kept waiting for almost 10 mins without anyone answering the call. Even after 3 attempts no one answered my call, and they also charge for waiting. Highly unprofessional behaviour by a company as big as vodafone.