[Resolved] Vodafone India — extra charging with effect of offer

devamv

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

I have recharged my vodafone mobile ([protected]) for bonus coupons Rs. 22.0 (TransID: [protected]) and for Rs. 38.0 (TransID: [protected]) on 04/06/2014. The coupon for Rs. 38.0 says daily 75 local sms and 25 national sms for free. But yesterday they have started charging Rs. 1.5 per sms for me, after I sent some 15 sms. This is rediculous. Similarly I have a doubt about their call rating also, because my balance reduced immediately from Rs. 100 to Rs. 70 without any long call. I want the explanations for issues and suitable solution for the future. Thanks, Vasudevan

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Jan 10, 2017

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Jun 10, 2014

Vodafone India Customer Care's response Hi

We called on your number but no one answered. Please share a convenient time for us to get back to you with assistance.

Regards,
Vodafone.

Verified Support

Jun 12, 2014

Vodafone India Customer Care's response Hello,

Please provide us your alternate contact number & a suitable time between 9 AM to 6 PM when we can speak to you since we were not able to speak to you on the number you shared with us to address your concern regarding balance deduction. http://bit.ly/1kpaAqW

Regards,
Vodafone.