Vodafone India — Extracting money by generating inappropriate bills

Address:	122001
Website:	Vodafone.in

On april 5th 2016, i visited the vodafone customer care centre on mg road, gurgaon regarding my vodafone number [protected]. I met with the customer care personnel and requested him to suspend my account for a period of 3 months as i had been mostly travelling abroad and for the past 5 months my usage of the said number was totally nil and yet i was paying a monthly bill on auto debit to the tune of around rs. 1200. For this purpose, he made me write an application, pay the fees in cash for safe keeping my number and attached my signed photo id. Apart from this, he pointed out that since the april month has already started and so i incurred some dues which i need to pay towards the due bill for this month and will close all outstandings. This has to be done in cash and so as per him i paid it in cash using the service machines located in the same premise. However, much to my dismay, vodafone has been generating bill in my name to this date with some outstanding showing as past due. Apart from this they have sent demand notices and made an obscene number of calls on my other phone which is with my mother. I am totally unable to understand what due is this company asking me to pay when all my dues had been auto debited from my bank all along. Plus i also cleared all dues personally on my last visit for april and additionally also paid some fees. This is a highly unethical means of extracting money from customers. Not only is this pure mental harassment but also violation of all acceptable means of doing business.