[Resolved]  Vodafone India — Extremely Poor Customer Service, No response to customer requests on Customer care calls (111)

Address:

Mumbai City, Maharashtra

Day 1 - Using a BB curve 9320, was suggested by Vodafone Gallery Thane that i could switch to Vodafone 3G Plan even if i am on BB handset. It will only disable BBM and Blackberry world. - The plan gets activated on 7th June 14, but i am not able to use any internet service. Can only make calls, receive them, semd sms and receive sms. All this whilst having a Voice plan of Rs. 299/- and an internet plan of Rs. 650/- - I call 111 (vodafone Customer care) to sort this issue. I am asked to change settings after 3 calls lasting good 15- 25 mins each (thats how long it took for 1 of the representatives to understand the issue). I am told it will start working in 2 hours. - I wait and find out after 2 hours that internet is still not working. Call 111 again, after speaking to a rep, am suggested to go back to BB Plan of Rs. 599/- . I agree and authorize them to deactive the Vodafone 3 G plan and activate BB Plan for rs. 599/- Am asked to wait another 2 hours for this to work. - 2 hours later i find my internet is still not working. I call back 111, tell them the whole story, to get a revert saying the Vodafone 3G was not deactivated by the previous handler!! Am asked to wait 2 more hours. - Day 2 - I still cannot use internet services on my phone, call 111, i am transfered to the Tech Dept who inform me my BB PLan is something called 250 MI. I insist i had asked for a 599/- plan. I am transfered back to the post-paid cell...all this takes 30 mins...while being put on HOLD several mins at a time. No resolution to my issue whatsoever. I am asked to wait 2 hours and some "part" of my request was "not activated" In totality, i spend 2 days, make 7 calls to customer care and still not able to use internet on my phone. Horrible service meted out by Vodafone. Its sad to speak with people who barely understand your issue with the service. They are irresponsible and do not act on any of the requests made by the customer promptly. Very frustrating to be a Vodafone Customer!!!