[Resolved]  Vodafone India — Fake charges for vas.

Address:712102

I have received a sms on 2.12.16, that super models club pack has been activated in my no ([protected]) as per my request. Surprisingly, i have not made any request for that service. However, i send a sms to stop the service on 155223 as per your request on the activated sms.in my recent bill dated 10.11.16, bill no[protected], relationship no.[protected], it is observed that rs. 35.00 has been credited due to vas services on 2.12.16. Interestingly, the same thing has been happened (Vas activated) on 11.12.16 without any request for the games club service from my mobile no. Again i have deactivated this by sms on 155223.

My question is, why vodafone send this type sms without any request and which basis they have add the charges for vas? Have you any proof that, i have requested you to subscribe for this service?

Please look into the matter. If it is not resolve, it will compelled me to take the issue to the legal authority.
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Jan 22, 2017
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Dec 15, 2016
Vodafone India Customer Care's response
Hi prah368

One of our executives will call you. Be assured that your concern will be resolved at the earliest.

Regards,
Vodafone India
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