[Resolved]  Vodafone India — Fake Commitment from Vodafone against mobile no. [protected]

Address:

New Delhi, Delhi

Dear Vodafone, I'm writing you to request about my Vodafone number [protected]. It was purchased by me some days ago.. LET ME CLEAR YOU PICTURE; 1. This is Informed you that I got Call form [protected] from Vodafone and they Offered me New Number of Vodafone (in which I confirmed that 600 Local Min and 450 Std Min ) + (Number as per My choice) But When Sales Person Came (M-[protected]) and He offered me only one Number and Said Only this number is available for you and He take Rs 250 (Security Deposit). He gave me surety that he arranges a call back for me and other number series available for me and they also provide me good Plan. But nobody called me and after that I called on [protected]this no. And told him all these things, he again told me that he arrange call back for me but didn’t, after 1 day again called to sales person he told me that if you wants to activate this no. then you have to continue with same number only and no other number available so I agree. 2. When I called for active this number then I got Information form Activation Department that my Plan is Rs 300 Plan In which I get Rs 600 Local Min and 450 Std Min + (300 Local Min and 255 Std Min + 150 Local V to V Min these 2 Packages are Promotional and only for 6 Months) as per your Activation team. 3. After that I Called on Customer Care for My Plan confirmation They told me that Same Plan as per above I get all the benefits. 2 Times I get this Information from Customer Care. 4. Suddenly, on 10 Dec, I got call from Vodafone (Welcome Call) and someone lady told me that I get only 300 Local and 255 STD Minutes. And she is too irritating girl when I told her about above Plan she put my call on hold for 26 Min and I’m waiting for her hold prompt but she didn’t and after that she came back and told me that due to tech issue she put my call on hold but at the time of hold she told me that for plan confirmation she wants to put my call on hold but after that may be she is sleeping for half an hour.. and after that she refuse and said sorry this plan is not available only 300 Local and 255 STD Minutes Plan is possible and due to this I talked hardly with your peoples. 5. But if you will do these types of things then it’s not possible for me to continue relation with Vodafone and I’m not using this number right now. And wants only disconnection. 6. It is requested you to please disconnect this number and refund my money from my security deposit. From today I will not responsible for any type of rental, please disconnect it asap. 7. As per your Welcome Letter 600 local min and 300 local and 255 Std min mentioned but you peoples nothing bother for this and refuse it and also I got 450 STD min information from Activation team and Customer Care team….Not my Imagination when you have this plan and someone your guys told me this that’s why I know about it It’s not my imagination….. 8. And that time Welcome Call not complete by my side. If it was Completed so this fake complete by that Lady. I have talked to each of you but none of you is bothering to resolve my case… PLEASE LOOK INTO IT VERY Very URGENTLY !! VERY Very BAD SERVICE IS TO BEGIN WITH… IF THIS IS THE BEGINNING… WHAT WILL HAPPEN IN THE FUTURE…GOD ONLY KNOWS !! Regards Gaurav Dutta RZ-57/G-1 Sita Puri Part-2 Gali No.2, New Dwarka Road New Delhi-110045 Alternate no. [protected], [protected]