Vodafone India — False plan made available on port out request

Address:	380015
Website:	www.vodafone.in

Two weeks back, I was getting a much better plan with Airtel and so I decided to port my number. However, I get a call from Vodafone and they offer me “Red Plan” of Rs. 399 with 8GB data and unlimited local and national calls for 12 months. Though not as attractive as Airtel plan, I decide to be with Vodafone and get my plan changed. My plan change becomes effective on Saturday, 18th March, 2017.

I get a message of 250 MB + 750 MB of free data on 18th March. I immediately call 198 for complaint regarding the balance 7GB data. They assure me that it will be credited to my account within 3 working days. i.e. by 22nd March.

Then I come to know that a friend of mine has been offered a better plan by Vodafone i.e. “Super Retention Plan” of Rs. 349 with 10 GB data and unlimited calls local and national for life time. I call 198 and ask them the status of my previous complaints and also about this plan. They have no update on any of my compliant. They only say that they will arrange a call from Service centre and then I can change my plan to Super Retention Plan.

Its 30th March today! But none of my complaints are solved. For the balance 7 GB data till today I have not received any message. I have not been offered the plan that I asked for.

I did call more than 5 times in last one week but no resolutions to any of my complaints!! I even wrote to corporatecare.[protected]@vodafone.com but all i get is standarised reply. Is this the kind of service offered by Vodafone to its customers. Vodafone should have a policy of standard plans and when offered, actual benefit that was promised should be made available to the customer.