[Resolved]  Vodafone India — false promises of restoration and activation of my previous postpaid plan

Address:

Ghaziabad, Uttar Pradesh, 201014

Hi, i'm a vodafone india postpaid customer from 2010. I've been using the same plan since the date i joined the service provider. I was being charged as a rent an amount of 596 inr annually.
Now suddenly they change my plan without my consent and they start charging me inr 298 per month. When i tried to contact them about the change of plan, they tell me that your previous plan would be restored. I pay them 596 inr on the basis of their assurance of starting my previous annual plan. I also have a mail about their assurance. The screenshot of it i've attached with the complaint.

Still my previous plan hasn't been restored and i get charged monthly at inr 299 per month. So finally i decided to clear my dues and convert to prepaid service of vodafone. I paid for the prepaid service and got a new prepaid sim porting my older postpaid number to vodafone prepaid number. Then again vodafone calls me and says that we are really sorry. Please don't shift to vodafone prepaid, we'll start your older annual plan of 598 ind annual rent and be assured you'll not face any problem in the future. I confirmed the service agent twice that whether it would be started or not and he said yes. So i thought it's fine i'll go with vodafone one last time and would not shift to vodafone prepaid.
But again after 1 month the same monthly plan has been activated of inr 299 per month on my number. On complaining to vodafone, they are telling that we are sorry but we can't activate your old plan annual.

This is sheer break of customer trust and looting if customer money. Since i don't have any option left now. I'm filing a consumer complaint looking for a concrete solution against vodafone and in an urgent manner.

Any other information required would be gladly provided but please expedite the issue.