Vodafone India — False vas download charges

Address:400706

I got charged rs. 250 for surprise 'value added services'. I never clicked on any third party(D2c_verse_ipayy_50) link nor download anything. I got bill for following services which don’t even make sense from their names. To my surprise executives were not able to explain the details of the downloads for what they have charged. Details are as follows: value added services (Vas) downloads 09/03/16-10:11:11 d2c_verse_ipayy_250 i am using 399 rental plan with a 2g internet plan. Also not able to understand neither could the customer service executive able to explain charges against local calls @ 30p/[protected]@rs.30 and following charges mi_c_v_249_30d_d2gb_mofu_2g [protected]@249.
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Using internet they cheating us by activate un wanted value added services without our permission like fashion bunny...they told they don't know about that..our paisa...thief Vodafone...cheaters...

1. I went to some website I dod not press anything, twice vfone deducted 150rs n 30 rs.
2. When i called their customer care rep are rude and illiterate.
3. I said I will come there and show you . He said i am lying. I said i ll prove you wrong if I am wrong i ll pay 5000 i[censored] wrong u pay 10000.
4. Whole company is a cheat.
Caller tune was activated without my consent. I was charged 165. When i called the customer care i was told it would be refunded within 48 hours. 48 hours are over when but i did not get the refund. When i called up they said they cant do anything. I said i want to talk to someone higher & the call was disconnected. I called once again & the person without me asking said is transferring the call to his higher up & i was put on hold. After about 10 mins on hold i got to know that i will kept on hold forever, so i disconnected the call. Can anyone help.

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