Vodafone India — Faulty bill - Incorrect information provided by agents and even the system.

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Mumbai City, Maharashtra

Faulty bill - Incorrect information provided by agents and even the system. I am using the vodafone postpaid since many years. Since last few months, had started using the Friend And Family service i.e. once free vodafone number at the rental of 49. One month back there was a new Vodafone Red plan got introduced for which I inquired with the vodafone agents and I confirmed that whether FnF service will still be available. I got a confirmation saying yes I can use FnF along with Red plan (this was a fault by agent). Vodafone Red got activated on my phone and within two days i realised FnF is not active so I confirmed and came to know its not eligible along with Red plan. I then asked to roll back to my original plan and confirmed whether FnF will be active again. My vodafone got rolled bacl to my previous plan and Agent confirmed that FnF is active as well. I still didnt belive the agent and sent a message to activate the same (ACTFNF1 (number)). I got the reply saying this number is already registered. So now i was sure that FnF is active. But I was wrong and month later I got a bill of around 3000. Vodafone cheated with their incorrect information. Upon my complaint, there was no action for many days and ultimately my complaint got closed without any notice. VODAFONE is a big cheat, they fool people by providing wrong information and then absolutely userless customer service.