[Resolved] Vodafone India — forcefully retention to continue with vodafone

arun.sheoran99

Address:

Gurgaon, Haryana, 122004

Dear consumer complaint team,

I recently opted for vodafone red-x plan by mistake, for which i am charged per month inr 999/- + taxes. Now i want to change my postpaid plan but vodafone is saying that i have to pay an exit fee of inr 3000 or i have to continue with red-x plan.

This is violating trai regulations.

Regards,
Arun kumar
Mob : [protected]

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Feb 9, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2020

Vodafone India Customer Care's response Dear Customer,

As per our recent communication, we have escalated your issue to our team and shall get in touch with you at the earliest. Please allow us some more time.

Regards,
Snehal

Verified Support

Jan 09, 2020

Vodafone India Customer Care's response Dear Customer,

As per our recent communication, please be informed that your concern has been discussed.

Regards,
Snehal