Vodafone India — Fraud Additional Charges in the Bill

Sneha Suyal

Address:

Pune, Maharashtra

Additional charges are being incorporated in my bill from the past 2 months. I have made no recharges and my bill should not have so much. Additional packs are added for god knows what reason.. MI_CAP_750_30d_R_PROMO_3G -I have never done such a recharge MI_C_V_250_30d_R1GB_FU_3G- This was paid in last month's bill. Why was it added again...This is completely unethical and unprofessional. This is messing up with customer's trust.I had raised a complaint earlier too and I got no call from your executive but I got a mail to send the feedback of the help never provided by you. In additon to this when I talked to the customer care executive, she could not explain the charges in the bill and said some executive will call me but instead I got a mailer that the charges are valid and pay the bill. Same recharge of MI_C_V_250_30d_R1GB_FU_3G was made by my friend and no such additional pack was continued for next month. This is a complete fraud.

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Comments

Sneha Suyal

There is no where mentioned in their website that additional pack is attached to Rs.250 recharge.

Sneha Suyal

Total extra amount paid by me in these 2 months is Rs.750+Rs.750+Rs.250=Rs.1750.
I got a mailer from Vodafone that Rs.250 will be refunded.
Rs.1750 is a huge amount and I want full refund. Its been a 3 day fight with the executives. I do not have time to push it further. Please refund asap.

Attached screen shot of the mailer in response to the above complaint.

Vodafone India Customer Care

from Hyderabad, Telangana

Verified Support

Hi Sneha,

Sorry for the inconvenience. Please share your current and alternate contact numbers in the following link and we will help resolve your concerns. http://bit.ly/1Meof7n

Regards,
Vodafone India

Sneha Suyal

Number: [protected]

I have shared the number on mails also. First I got a mail of getting Rs.250/- as refund. When I asked why only Rs.250 I got a call from Vodafone executive.
Even after talking to your executive on Friday : 17/07/2015 at 11:27am who assured me of TOTAL REFUND and apologised for inconvenience caused.
I again got a mailer stated the opposite.
This is disgusting and I do not have only this job to do -to fight for my money with Vodafone.

The number which called me and told me of the refund is :[protected]
Please revert to this with a VALID justification or else I will be bound to escalate more.

Attaching mail snapshots.
1. Mailer that Rs.250/- will be refunded
2. When I replied to the above mail about till when the refund will be given.
3. Mail about again saying no refund.

Sneha Suyal

hi
They changed my rental plan from Rs.375 to Rs499... I did not ask for this change.God knows what they are doing. This fight is like forever... Pissed!!!

Attaching snapshots.