[Resolved] Vodafone India — fraud and cheating by retention team of vodafone

anurag557

from Delhi, Delhi

Address:

122017

My name is anurag mishra & my mobile no is [protected]. I want to raise complain against vodafone retention team & their customer care team. As i generated porting from vodaphone to airtel on 03.11.2019 for their new family plan. A phone call recieved by no.[protected] ihe person told his name as wasim akram from retention team. He promised me that he will immediately change my plan to family plan and the other two nos will be added in family plan ([protected] and [protected]) therefor he forced us to snd massage stop mnp. His promises are monthly bil for family plan of four person will be 1080 only and new plan will be active as new bill generate on 6.11.2019 (As per my cycle of bill) as per plan folowing will be given
1. Amazone prime 1one year subscription.
2. 160gb
3. First bill

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Dec 20, 2019

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Nov 08, 2019

Updated by anurag557 Till now nothing has been done to resolve the matter nor new plan is activated.
please take immediate action to resolve the matter

Nov 08, 2019

Updated by anurag557 In first bill a discount/wave of Rs 600 will be given against 3 months NETFLIX not provided by airtel

Verified Support

Nov 17, 2019

Vodafone India Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Vodafone contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Gipsy.