Vodafone India — fraud charges for international roaming

mandip87

from Mumbai, Maharashtra

Address:

Gurgaon, Haryana, 122052

Dear sir/mam

I am privileged customer of Vodafone for last 8+ years. Today i am v v disappointed by service of Vodafone.

I was in a trip to Singapore from4-10feb 2019.
I have been charged international roaming @500rps/day without my consent.

My mobile no is [protected]
My current outstanding bill is Rps 3898

Vodafone customer care is saying that my international roaming pack activated on my no since june 18. I have not recievd any intimation on my no or id regarding the same.

I really disappointed by such behaviour of Vodafone

I want Vodafone senior management to look into it and come with a solution

Looking for a positive quick response.

Thanks and Regards

Mandeep singh
Manager
Maruti Suzuki India limited

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Vodafone India customer support has been notified about the posted complaint.

Mar 11, 2019

Updated by mandip87 Dear Sir/Mam,

I have received a call from Vodafone customer support, Chandigarh Team but I could not get any positive response from the. I have explained them the whole situation that I have been charged international roaming charges(Rs500/day) on my visit to Singapore. I have told them them this charges have been added in my bill without the customer knowing that I am being charged at these rates.

Vodafone has charged me international roaming charges without any intimation to me and know they are saying they intimated me but they don't have a proof for intimation.

After receiving a call from Vodafone customer support team on 09/03/2019, they told me that they are accelerating the issue to senior level and I will be receiving a call from their senior management but as of now I have not received any call yet.
14 the march 2019 is the last date for bill payment for me, beyond which vodafobe idea will give me mre pain by charging late fee fine on such a big amount.

I request vodafone team to please come up with a positive solution berfore 14th mar 2019 so that I can pay my final adjusted bill.

Regards
Mandeep Singh
MGR-MSIL
[protected]