[Resolved] Vodafone India — Fraud ISD Phone charges in Vodafone monthly postpaid Bills

MKB21

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

Hello, We have Vodafone Plan for family. My father cell is one of them. From last six months we are billed for excess of 6000/-, 10, 000/- etc. only for ISD calls which is not done or attended by my Father. The ISD calls is ringing at mid -night and disturbs. Being 83 year old my father is not having enough sleep and it is penalty that we are paying Vodafone for such a pathetic service. Several time we have complaint customer care, asked for details and even done DND and block ISD outgoing so that in case we even pickup the call it will not charge as per instruction from Vodafone Customer care. They also conveyed us that they do not have any solution for blocking such repeatative calls. We are helpless since Vodafone management is careless. Would like to headline such careless matters. The cell no is [protected].

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Aug 14, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

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Comments

Brian Herwood

from Delhi, Delhi

I have read elsewhere that in fact Vodafone legally must block international calls starting with "2" or that do not show a prefix. I managed to get my bill fixed, but not everyone has the time or energy to deal with this. Under no circumstances should you pay these charges. I told Vodafone I'm on the way to the police, newspapers, magazines and TRAI and bingo, the ISD charges were cut from my bill.

In my case, I blocked one number and ten minutes later received another call with the same international prefix (257, Burundi) and did not pick it up.

There is no question that Vodafone has the technical capacity to restrict these calls - but they share 50% in the billing, and if millions are paying, it's a gravy train, and probably run by Vodafone employees.