Vodafone India — fraudulent behaviour by vodafone store staff in santacruz (w)

Address:

Mumbai City, Maharashtra, 400054

I put in a request for migration from postpaid to prepaid plan in vodafone store santacruz (W) on 21 oct 2018. The staff was very reluctant to accept the request. After my insisting, they accepted my form along with the documents. They were reluctant to give me an acknowledgement. On my insisting, they reluctantly gave me a wrong service request no. (Which i confirmed later with their call center, was not raised at all, hence did not exist). They also made me pay for a new prepaid sim card. My postpaid bills have been settled for the next month in advance (Even before they have raised a bill), so i have surplus cash in my account.
My prepaid sim hasn't been activated as no service request has been raised by the store, despite taking all papers. I intend filing a police compliant as well as with the consumer forum for fraudulent behavior. Giving false information to customers and misrepresenting facts and making people buy plans without processing their applications. I have raised a complaint with vodafone already :[protected]. I am a senior management member in a global mnc and have been a loyal customer of vodafone for over 18 years now. I came to know from the call center that the vodafone store has not raised a migration request at all, but have just shown it as an inquiry in their system. Hope good sense prevails with the vodafone team and they do not loose loyal customers, this way!!