Vodafone India — Fraudulent billing

Address:	Mumbai City, Maharashtra, 400703
Website:	www.vodafone.in/home-mumbai

I was using vodafone prepaid connection from past three years. I never wanted to switch from prepaid to postpaid connection but unfortunately i lost my smart phone so i wanted to get the same mobile number. I visited the local vodafone store vashi, navi mumbai and i demanded for prepaid connection but they refused to give me prepaid and offered me postpaid connection because i was claiming the mobile number just after 5 days when my phone was stolen. I insisted one girl from vodafone store vashi to give me prepaid connection but she refused and told me that i can switch form postpaid to prepaid just after three month so i agreed upon it. They said that one offer is going one where you will get rs.100 off on postpaid connection. I took a minimum plan of rs.199 (Without internet and sms services) with rs.100 discount so i thought i will be charged on rs.99 per month with 200 local minutes. I told them i frequently travel to maharashtra circle (Roha, raigad) but never told me that i will be charged roaming charges. I was there in mumbai for first 15 days and i got first bill of rs.100.2 (Dec 2015) and i was very happy with the services. I visited my native place after 15 days. I was out of mumbai for 7 days out of 30 days (Jan 2016) and i got a monthly bill for the month of jan 2016 as rs.449 with internet charges rs.150, roaming charges rs.39.2 and monthly rental as rs.299 (My last month’ rental was rs.199) i was told that i will get rs.199 plan with rs.100 discount for first three months and i can switch from postpaid to prepaid but just before 3 months they cheated me. I called up vodafone call center but didn’t take serious connection but they forwarded my complaint to concerned person but it didn’t resolve my queries. I think something is wrong with their customer services. I talked to my friend regarding this issue but all friends told me that vodafone is big cheater in a telecom industry. I am going file a complaint against them in consumer forum and trai.

I again got a bill for the month of feb 2016 and billing amount was rs.425.48 and i never used 1 minute of call or sms and internet but still they billed me rs.425.48. I was shocked and i came to know that vodafone is a bloody cheated me. I when i got postpaid connection i told them i don’t internet connection as i was using idea 3g internet but still they charged me for 500mb internet services from jan 2016. I am very disappointed by their bull services. I am using idea postpaid connection but i never charged extra from them. They charge you less if you don’t consume your monthly calling and sms.

I will never recommend vodafone postpaid connection as they are cheating us. Now, i am thinking that they must be cheating lacs of people across india.