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Please be warned all vodafone users if the vodafone says rs. 149 iroam package they will fool you, while you in foreign network they activate other packages such as freeiromactive with rs599 etc
Then they will charge you for both rs. 149, rs 599 then what ever data or voice or sms you used.
All public are warned of these practices by vodafone
Even if you switch of your phone, or disable data or even disable data at the data control page where each app is disable to access mobile data, still the fraudlent billing software of vodafone will charge you, that the reality.
We had choosen only a rs. 149 iroam for sms and in case of any emergency and kept phone completely out of data network including gprs/gps while going to uk via abu dhabi.
Their billing provided confirmed there is no data from xx date to xx date while we were away.
While their customer care executive claim their is 20 mb used when asked for details they have no reply
When we chat using the vodafone app the customer care executive says they will reverse these charges rs 2995 and 2639.52 but it never happened.
Their claim is that back end team enabled the iroamfreeauto for rs. 599 for 5 days.
How on this earth such charges applicable, even satellite phones are less charge. These billing these telecom companies uses is totally un audited by properly and thier is spike in billing as evident from numerous complaints online on social media and complaint forum evidently establishes.
Trai/dot and govt of must act against these roaming charges and there must be clear policy on these and each package must be crystal clear what offered and what not offered. There must be no hidden charges and automatic charges etc especially in international roaming as charges are imposed on foreign currency etc
At every stage user should be updated with factual information
Thats not the case in vodafone at least
Its well on record the business ethics of vodafone in which they involved in tax evasion in india.
Trai/dot and telecom department must urgently act on these complaints.
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