Vodafone India — fraudulently charging extra money for bill by vodafone

Sir,
I wanted to stop my vodafone mobile number and as a process when i spoke to a customer care, one girl named anushka, mob no [protected] and mr sandip ph no [protected], i was told that i am required to pay rs 2650/- and they will stop it immediately. I paid them and also the same thing was also mailed to them.
Extracts of mail are as under
28 feb 2017
Sir i am lt col rudraneel das sarma and i had a number [protected] and i wanted the same to be disconnected as i am not using it for last couple of months. On 17.1.2018 i was told by your customer care representative miss anushka mob no [protected] that i require to pay an amount of rs 2650 and she said she will immediately write a mail and she said she will stop it. I paid the amount on 17.1.2018 and my transaction amount is lsm[protected]. After that i messaged her on 24 jan at 13.51 from my bsnl no asking a reply of the same from. After that mr sandip spoke to me from [protected] and i told him the same story and he said he will fall back to me which as usual never did. After that again one day anushka called me from the same number and when i spoke and told her what have you done she said sir i will do it right now and as usual nothing has been done. Now i start getting call from every one else from different numbers and i repeat the same story every time. Plz do the needful because almost 3 months i am not using the number and as promised by your representative i paid the amount and now i am not going to pay a single penny. Stop the number and stop calling me.

Regards
Rd sarma

16 mar 2016

Refer my email on 28 feb 2018. Everyday i am getting calls and telling the same things to everyone. Yesterday some nidhi/nishi called up and explained the same to her and she took anushka's number and said she will check the same but again the same thing. I am being disturbed everyday. Nothing has been done still now plz stop the number and stop calling me.

Regards
R d sarma

Reply from vodafone same day

Hello sir/ma’am,

We appreciate you reaching out to us. My name is khooshbu, and i will be assisting you today for vodafone number [protected].

You have reached vodafone customer care, mumbai. The mobile number mentioned in your e-mail is a vodafone upw number. We have forwarded your concern to them and you shall receive a response from vodafone upw circle within 2 working days.

We request you to kindly contact them for any queries regarding your vodafone number.

E-mail id: vodafonecare. [protected]@vodafone.com

Customer care number: [protected]

Your service request number is-[protected]

Thanks,

Happy to help,

Khooshbu hirapara
Vodafone care
Contact numbers
For enquiries: 199 or +91-[protected] (Standard calling charges applicable)
For complaints / requests: 198 (Toll free)
E-mail: vodafonecare. [protected]@vodafone.com
Website: www.vodafone.in

I received a call 3 days after and again narrated the whole story and they said they will check it out.
Yesterday 23rd july i got a call from mr rahul mehta, advocate by profession mob no [protected] and he said this is a legal issue and i have to pay 1407/- or need to come to delhi court because they are legally issuing an order. He said the penalty will be 13000/- with interest or pay now or meet in court. I had no choice but when i was paying he told me i will help you through this process.in vodafone sight there is an option click here to pay bill online for inactive vodafone postpaid number or vodafone number ported to other vodafone circles
Once i paid they messasged me ok. If i was told at the first stage that you pay 2650/- by the same process i would have done so. Now they charged me extra rs 1407/- fraudulently. I want to get refund of my amount rs 1407/- and compensated for my time and energy