Vodafone India — grievance against Vodafone for wrong Billing of 2G Service

Address:

New Delhi, Delhi

I have purchased Microsoft Lumia 535 on 8th Feb-15 in which 3G Internet is free for 2 months which I did not know at that time. So I called to Vodafone customer care for getting details about 3G and 2G plan on 9th Feb-15 for my vodafone no. [protected]. Customer care representative asked me about my phone set model and other details and did not informed me about free 3G benefit and activated 2G plan at 00:31 AM on 9th Feb-15. On the same day 9th Feb 2015 after some time at 01:01 AM I received message for Vodafone that 3G service has been activated. After that I called for clarification and then customer care representative informed me that there is 2 month free 3G with my phone set so your 2G service not applicable and there will not be charged in Feb-15 bill. I also not used internet in the duration of 00:31 to 01:00 on 9th Feb-15. But INR 175/- has been charged by Vodafone in feb-15. Then I called to 198 today but I have not received any proper response and representatives have not responded well. I spoke to Mr. Balwant Singh and he was misguiding me and response was unsatisfactory. I requested him many times to forward my calls to his senior but he has not forwarded my call and told me that there is no further level. I have kept all the messages which I received from Vodafone and you can also check from the call record. Please revert my money which I already paid and apologize me for the inconvenience. Thanks With Best Regards Shantanu Kumar Singh [protected]