Vodafone India — Harassment due to unjustified billing made by Vodafone

Address:

New Delhi, Delhi, 110019

Dear Sir,
I would like to draw your attention towards my harassment due to unjustified billing made which was also agreed by Vodafone. Since Vodafone unable to provide me postpaid connection as promised in Feb’2016 (even within 7 days), I had withdrawn the postpaid connection request and asked to revert to my earlier prepaid connection after 7 days waiting whereas I was promised that connection will be made within 72 hrs. That was seems to be crime I have made and still now I am being harassed and punished as if for the guilt I have committed.
Vodafone promises for 2hrs time for postpaid connection and so many other attractive assurances to attract customer but alas, for existing customer Vodafone just ignore, fool them and puzzle them with e-mail assurances. I am one of them whom Vodafone is puzzling and dilly-dallying with me since Feb’2016 to May 9 2016. (All e-mails received and sent are on record).
Every time I e-mail to nodal officer( at least 3 times), I get a stereotype, monotonous & computerized reply “We are apologetic about this unfortunate chain of events and stand by our commitment to rectify and reverse the unpleasantness caused by this experience.
We value your relationship with us and urge you to treat this as an exception. We assure you that we are committed to provide you and all our customers with quality customer service.”
It regretted to point out & facts that the value of Videophone to customer is well established with the above incident.
As I has been intimated vide nodal officer’s e-mail "We would also like to inform you that, we have also the request to process a reversal of Rs. 51.67 charged for usage on your Vodafone prepaid number [protected] dated 13/04/2016, the service request number for your reference is [protected].
Again on 2nd May 2016 “We would also like to inform you that, we have also the request to process a reversal of Rs. 51.67 charged for usage on your Vodafone prepaid number [protected] dated 13/04/2016, the service request number for your reference is [protected]”.
In this 21st Century of computer, reversal of an amount Rs.51.67 to an account needs months to rectify is rally one cannot digest until and unless somebody has malafide intentions or simply ignore. It does not matter if some customers like me leave Vodafone services.
Is Vodafone asking for permission abroad for reversal of Rs.51.67 or deliberately harassing me as I had withdrawal of postpaid connection to prepaid connection? I after being frustrated about Vodafone management service and customer care, specially the so called nodal officers, I thought of bringing the matter to your kind notice. All replies/counter replies are on record in e-mail. May ask for the facts. Actually cause of the dispute is the fault of Videophone’s wrong billing generated by highly efficient employees. It not the matter of only Rs.51.67 reversal to me but to make it crystal clear how Vodafone highly efficient function functions and subsequently ignore as senior citizen customer like me .

WITH REGARDS
PRABIR KUMAR DAS