[Resolved]  Vodafone India — harassment of customer who wants to port out

Address:	Mumbai City, Maharashtra, 400050
Website:	Vodafoneidea.com

Hi,

Due to poor network coverage in my area and same confirmed by vodafone, i decided to port out.
However, i wasn’t getting a port out code as the error was that “my mobile no is inactive”. This despite the fact that i have been using the same number for all activity. On calling vodafone customer care, all people told me was to switch off my phone, remove the sim card and try again. After numerous complaints, i finally get a port out code. Then i start getting a barrage of phone calls (Almost 30) from vodafone. Then they forcefully change my plan saying it is a retention offer, which i didn’t ask for. Finally, out of the blue they suspend my number stating that my “bnr bill is not received “.

It seems that vodafone resorts to harassment to retain customers who will eventually give up and stay with them rather then go the gruelling effort of porting out.

After 3 attempts at customer service, they activated my number. Then 9 hours later, it was suspended again. As of this moment, the number is still suspended and they say it is happening erroneously.

Please help.

Thanks

Avichal sharma
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