[Resolved]  Vodafone India — Harrasment, horrible professionalism and worst service from vodafone

Address:

Mumbai City, Maharashtra

We have asked Vodafone to switch off our Mumbai number since we moved to Bangalore on Feb 25th 2014. After numerous discussions on the phone with so-called 'customer care executives' we are still at a point where the issue has not been resolved. They simply haven't switched off our Mumbai number. We are getting emails and bills from them for no reason and they keep on simply adding the total amount. Finally, frustrated with their horrible service and incompetence, we ended up paying approx. INR 3, 500 so that at least they shut down the number and don't keep on pestering us with emails. This was done in the month of June 2014. Again discussing with the so-called Manager named "Gulshan" I was confirmed that you will not recieve emails from us anymore and you don't need to pay anything more. The reference number provided was: 1 . This conversation happened on Saturday, June 21st 2014. Exactly after one week, on Saturday, June 28th 2014 - we still recieve another bill from Vodafone for more payment now. The two times call attempt we made with a frustrated attitude towards their horrible service - the two people on the line at two different times - Bhakti and Vijay - simply hung up on us without giving us any satisfactory answers. This is the best of all - THEY SIMPLY HUNG UP THE CALL ON US. Vodafone definitely will be getting a legal notice from us as we did ended up recording our conversations and all the emails are anyways there with us.