Vodafone India — high bill for international roaming

Address:

400064

I have been an avid user of vodaphone for almost 4 years now.

And had a a credit limit assigned to my number ([protected]) of rs 4000. I had requested for international roaming from 6th oct. I reached the said location on 7th oct. I have been exorbitantly charged for data services, for which i have the following pointers:

1. I have not used the same.
2. My credit limit was rs 4000 as according to all the bills given by vodaphone.in that case, how can the bill increase more than that?
3. I had taken a screenshot on 9th oct, at 10.16 india time (Brunei time 00.46) (Can be seen in the screenshot) of the vodaphone app, which said the bill has been raised to rs 15515.66 as on that moment. The next day they suddenly raised the amount to rs 38k when i had no network on my phone. I have tweeted the same too, that very moment.

@vodaphone we do not give you the right to charge us for anything.. Especially services we have not used.