Vodafone India — high roaming charges

Dear all,

Please find the trailing email. My phone number is [protected].

I have been waiting for the reply since september and i did not receive any. Can you please tell me why am i not getting any replies?

I have been trying to change my monthly package since august and i have not received any prompt response from vodafone ap.
As i am not able to change my circle to delhi due to a name change that was done in july, and because vodafone ap does not have any roaming plans (As per customer care executive) and with no response to my emails, i am just stuck!

I am paying heavy roaming charges for all of the above reasons!! Hugely disappointing!

I have been a vodafone customer for over 7 years now and this is the worst phase i have seen.

I would like you/vodafone to wave off my september month bill as i was not able to get assistance or information regarding the roaming plans until i got a reply from you.

If i am not getting any reply on this, after 7 years with vodafone, i am thinking to get my number ported.

Regards,
Parag singhal

On monday, september 18, 2017 10:58 am, parag singhal wrote:

Hi vineela,

Thanks for your assistance. I would like you to activate the red4business 666 roaming plan asap.

Also i would like you/vodafone to wave off my august month bill as i was not able to get assistance or information regarding the roaming plans until i got a reply from you.

Please let me know in case of any clarifications.

Best regards,
Parag singhal
Ph:+91 [protected]

On monday, august 28, 2017 12:27 pm, "vodafonecare. [protected]@vodafone.com" wrote:

Hello parag,
We appreciate you reaching out to us. My name is vineela, and i will be assisting you today.

I regret for the inconvenience caused to you.

I would like to inform you that find the attached plans for national roaming and request you to revert us with the plan you want to activate.
I would also like to inform you that you cannot do nmnp before completion of 90 days from the date of name change, hence request you to wait till 12th october 2017 to change the circle and the interaction number is[protected].

Hope i was able to assist you today with your concern. Should you have any additional questions, please let me know and i will do my best to address them.

Your service enquiry number is[protected].

Thank you!
Vineela
http://www.vodafone.in/


On 8/23/2017 4:34 pm; from: [protected]@yahoo.com; to: vodafonecare. [protected]@vodafone.com; ;? Cc: ; subject: re: thanks for your feedback;
Hi sharmila,

Please find the concern i had raised :

"dear all,


Recently i had applied for the change of my name from yash prints to parag singhal @vodafone attapur store and that process itself took over a month. It was disappointing to witness such a slow process from vodafone.

I had moved to delhi and i am trying to shift my circle to delhi and vodafone executives ([protected]) inform me that i cannot change my circle for 3 months from the date of the name change process.

Before moving to delhi, i had inquired at vodafone stores about the roaming plans and there was ¿699 roaming plan where in incoming and outgoing of roaming calls were unlimited along with a minimum 5gb/per month data package. Now i am trying to change my plan to a roaming one and that plan does not exist!!! I inquired at delhi stores and they have the same ¿699 roaming plan but vodafone hyderabad doesn't!! I was shocked and could not believe that the 699 plan got vanished from hyderabad circle.
Vodafone executives ([protected]) also tell me that there are no roaming plans available at hyderabad circle!!

Not changing or porting to another network for 3 months in understandable but changing the circle should be allowed at least one month after the change of name. If that cannot be done, at least provide a suitable and competitive roaming plan.

I sincerely request you to look into his matter and provide me with a solution at the earliest. Either allow me to change my circle to delhi or provide me with a good roaming plan.

I hope this gets resolved asap as paying ¿1200 monthly for a phone bill in this competitive market, is not acceptable.

Please feel free to call me at [protected] or reply to this email.
Waiting for your response.

Thanks and regards,
Parag singhal