Vodafone India — Highly unsatisfied customer with vodafone network service

Address:	600033
Website:	Vodafone

Dear Sir/ Madam,

I'm sending this email regarding my phone bill of Rs. 12847.67?? Out of which Rs 10792.10 is for exceeding data limit.

I had used my 3G as hotspot for my laptop. And without my knowledge a file that I had kept for download started downloading (2.5GB). And because of this it had exceeded my limit.

I had called into your nodal office same day when I realised the data exceed and spoke to your agent on December 22, 2015. And explained the circumstances behind this incident . This is the docket number[protected] for your reference. I was told to call your office after my bill was generated on 5 January, 2016. On 5th Jan, upon explaining to him my situation, I was told by your agent that only Rs. 3000 can be deducted.

I do not understand how I am expected to pay such a large sum of money for an act of pure mistake on my part.

I have been a loyal customer to Vodafone for the past 8years and this is what I get in return!

I would like to bring to your notice that I had activated 3G in May 2015 only under continuous persuasion from your agents. Upon which I was told that I would have "unlimited 3G" package. So even when I had exceeded my limit, it should have gone to Kbps automatically. Which clearly did not happen. I was not even informed that my package was changed to limited 3G package. How is this my mistake?

And also my total credit limit is for Rs. 2400, so when I had clearly exceeded that, why wasn't I cut off?

Thankfully the file to be downloaded was 2.5GB. What if I had to download 25GB, you would have charged me 1lakh?

I have been a loyal customer of Vodafone from 2008, and is this what I get in return?

If I am forced to pay the Rs10792.10, I will have no other choice but to change from Vodafone to another network provider.