Vodafone India — I don't know if my balance was cut

Address:

Shivtej nagar, Pimple saudagar, pune 27, Pune, Maharashtra

I have recharge the March 14, 199 rs .. But this afternoon I am calling and saying that my balance is out, the validity of my pack is still on.
Now my job is working ... I can't work out how can you cut the balance .. all india is locked down ..
The pack of the month is .. So minus how it happened...I need satisfaction...