Vodafone India — Illegal Charge of Rs 100 by Service centre for Sim Replacement

Address:

Thane, Maharashtra

Hello, As I had lost my sim, I went to the vodafone service centre in Korum Mall Thane for sim replacement. As per the rules I think they should charge 22.75 Rs for sim replacement but the service centre guys have charged me Rs 100. Also as my connection is postpaid, if at all they have to charge then the charged amount should appear in my postaid bill instead they asked me to pay money over the counter. They also activated m-paise offer to the sim card without my consent.(May be they charged 100 Rs for this).After my sim got activated they just took my sim and registered for m-paise in the service center(By entering details using my application form like DOB). Even when I asked them why are you activating this of offer they replied "Sir you can transfer the money from this offer and this is non-chargeble.You will get Rs 25 in to your account after registering for the offer ". I just want to say that vodafone customer service centre is a big corruption. They charge each customer Rs 100. which shouldnt be the case as the official vodafone site says Rs 15 should be the only extra charge for sim replacement at the service centre Thanks