[Resolved] Vodafone India — illegal deduction from customer balance

rkbarsaiyan

from Jabalpur, Madhya Pradesh

Address:

Katni, Madhya Pradesh

I am customer of your service having mobile number [protected] which was charged on 20/10/14 by Rs.200/- but after 5 days my balance left only Rs.0.14p when I was contacted to your customer care No.198 it was informed me that I have transferred my balance to mobile No.[protected] while I did not transfer any amount. It is also beg to inform that this mobile No.[protected] lying with my son and no any amount was received in this number by any transfer. Therefore it is requested to refund my balance which was illegaly deducted by your company immediately to my mobile No. [protected] other wise matter will be transferred to higher authority

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Dec 5, 2016

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2014

Vodafone India Customer Care's response Hello rkbarsaiyan,

We were not able to contact you when we called your number at 15:40 PM hence request you to specify the best time between 9 AM to 6 PM when we can reach you.

Regards,
Vodafone India

Verified Support

Oct 31, 2014

Vodafone India Customer Care's response Hello rkbarsaiyan,

Please provide us an alternate contact number on which we can speak to you regarding your concern since we were not able to contact
you when we called your number at 11:45 AM.

Regards,
Vodafone India.