Vodafone India — Illegal Payment demand

Address:

New Delhi, Delhi

I have recently got my post paid connection on Vodafone for Phone No. [protected] but few days earlier I have received two bills - one for my phone [protected] and another for phone no. [protected]. I don't own the no. [protected] and not aware of who owns it but its bill is on my name and on my address. I have registered a complaint with Vodafone customer care and they have blocked the no. [protected] but I am told that Vodafone cannot take any other action against the fraudster or provide me the information about verification company as I believe they might have misused my information to register this new fraud number. I would like to register a complaint against Verification company and the person who has received the post paid connection no. [protected] fraudulently on my documents. I also have a reference no. for the conversation that I had with Vodafone senior customer executive Poonam which is [protected]. The conversation was held at 2:25 pm on May 4, 2015. Now Due to non-payment of the bill for this fraud number, My phone is disconnected due to which I am suffering huge losses in business. I would expect such company to act in much more professional and ethical way. I was provided a number ([protected]) of senior nodal officer who will handle my case but phone is never picked up. I would appreciate your quick action.