Vodafone India — Illegal process to stop number

Address:

Mumbai City, Maharashtra, 400055

Hi Team

This email is to inform you about the poor service which I have received from Vodafone.

This is really discussing to use service of Vodafone. I was using Vodafone Postpaid connection and my number is [protected]. I recently took a JIO sim card due to which I no longer needed Vodafone postpaid plan. So I recently walked to Chakala branch (Andheri East) Vodafone Store which is in JB nagar and the person spoke to me very rudely. He didn't wanted to help me and started insulting me because I was switching from Vodafone. He was trying to misguide me with various reason and not helpful at all. I was really not expecting this type of behaviour and he was telling he is a floor manager. While taking postpaid connection he just told me to sign and took my small size photograph but this time he was telling me to go and get proper photograph and he told me only to fill the entire form. This was a pathetic behaviour. But still I did everything what he said I filled the form and gave him proper bill. He told me to pay the pro rata amount which was 100 rupees more than what I used and I payed that amount too. Presently if you will see there is no overdue amount on my number. I did whatever he told me even after been so rude but I dont know why still my number is not switched to prepaid and I'm not getting network on my number. From Monday evening my network disappeared from phone than I inserted my new prepaid sim card but still I'm not getting any network. You must be aware that this is the festival time and this is my main number and people are facing difficulty to contact me. I'm unable to do bank transaction and order anything online and things which I had ordered were returned since the person couldn't contact me on my number.

I again visited the Vodafone store on Tuesday but this time on Ghatkopar east branch and again the boy didn't help me out. He told me I will take your complain but I don't know why this is still not resolved.

All your store's are useless and you don't know to hire proper employee. I'm sure my prepaid request was purposely not done by the Vodafone guys who was in Chakala and I don't want to visit that branch again.

This is illegal you cannot stop any number unnecessarily for so many days even after following all the legal formalities. I'm now not going to stop here I will take this issue at very higher level and make your company gets heavily penalize. You have hazard me enough and I will show you what I can do. I'm also lodging a complain on consumer forum of Mumbai side by side. You cannot stop anybody's number even after paying a extra amount. I have payed extra amount than your billed amount.

I'm also forwarding this email to higher vodafone manager like Pragati Bhardwaj, Surekha Desai and Naveen Chopra.

I'm not getting any network on [protected] so contact me on [protected].

Assume this email as a documented email. I will not give you now more time. If my issue is not resolved by tomorrow I'll forward this email to the CEO Sunil Sood and also lodge a complain against Vodafone for misleading their customer in the police station and file a case in the Mumbai civil law. I will make sure your company gets heavily penalize and forward all this to media stating you are not able to give service to your existing customers and this are inconvenience which has been caused due to Vodafone.

This is the final warning and I'll be using this copy email while loading a complain on Vodafone and I've all my evidence handy and we will meet in court now. I've visited and complained twice but still not response came so now this is what I will be doing.

Your very unhappy Customer

Pravin Tiwari
[protected] (Which you have disconnected without any reason)/ [protected].