Vodafone India — improper expectation setting by the customer service associates

Address:

410209

Hi this is subeesh nair. I am writing on behalf of my dad mr pankaj nair. My dads number is [protected] usually my dad does a 199 recharge for a month. He does this by going to a store. At times either me or my wife does it online. So what happened is my wife mamta did an online recharge of 158 and my dad got a msg stating the recharge is successful but he couldnt call anyone as the balance was still 0. I did another recharge for the amount of 149 and my dad again got a msg stating that the recharge is successful but the balance was still 0 and he couldnt make any calls. This is when i called up vodafone customer on 6th oct and told the customer service executive about the entire incident. He said dont worry the amount would be refunded into the bank accounts from where the requests were made. After hearing this i was satisfied and i decided to do another recharge of 199 and i did it for my dad expecting the other 2 amounts to be refunded. But to my dismay the previous 2 recharge amounts were i think credited to my dads prepaid balance. What the hell is this!!!
Why do u think we need anythg other than 199 recharge when we have free calls and enough internet and normal messages!!!
Plus my dad also got a message that his net pack is over!!!
What is all this!!!
We have already spent more than 500 rs for a person whose usage is minimum..
Its your fault that online thing wasnt working the first and the second time.
Its your fault when your associate lied to me by saying that the amount will be refunded..
Plus your ivr is not at all user friendly!!!
Giving the customers a run arround!!!
I need all my money refunded to the respective accounts.. Just need one thing to be active which is 199 plan. Dont need your apologies!!! One more time my dads number is [protected]
But i dont want any calls on his number!!!
I want you all to convey to me on my number. [protected]

Subeesh nair.
[protected]@gmail.com