[Resolved] Vodafone India — inactivation of roaming pack and deduct my balance

Jazeem

from Ernakulam, Kerala

Address:	Kasaragod, Kerala
Website:	discover.vodafone.in

I had recharged a roaming pack of 995 when i travelled to bhutan. As the pack was not activated by vodafone and i contacted customer care and lodged a complaint. But the customer care guys told me that the pack is activated and i can use it anyway. So, i made few calls and they deducted 500rs from main balance. Since then, i contacted customer care but not able to resolve my issue. So, please do refund my pack amount and deducted balance (995+500).

Was this information helpful?

No (0)

Yes (0)

Dec 5, 2019

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Nov 04, 2019

Vodafone India Customer Care's response Dear Customer,

As per our record, we would like to inform you that your concern has been raised under ref no. 4-[protected] is in progress and we will get back to you at the earliest.

Regards,
Gipsy.