Vodafone India — Incorrect billing done against 3G data services

Address:

Mumbai City, Maharashtra

This is in reference to my mobile nos [protected] and mobile nos [protected]. I also have one more Vodafone nos [protected], but there is no issue pertaining to the same. i had taken both the nos few months back and opted for a data plan of 1 gb and also a voice plan for 299. Recently my data usage had increased and after receiving consumption alert, I downloaded vodafone app in my iPad and change the data plan for both of my phones to 3gb. The app showed a message that the change will be done within few hours post which I left and continued browsing. Post that I received my phone bill this month and have received a huge bill in which the the additional 2 gb has been charged at the rate of 2000 per gb, I was shocked to get the bill and contacted your customer service, which said there has been no requests received from my side to change my data plan. First of all it is highly improbable that I will be lying to vodafone for a issue which is not hugely important, please check my history o[censored]sage, payment etc. Secondly after assuring the customer service officer multiple times that I have applied for change my data plan, the customer service personnel lodged a technical request for verification. Thirdly please check whether I downloaded vodafone app on my iPad, I can provide the iTunes login I'd which I used to download the app, and also please check why the plan did not change even after requesting for the same in the app. Fourthly, in my other plan also in my other no there is a capping plan where even if the plan exceeds the usage limit there is a cap, wherein the charge is limited, please check my mobile phone nos [protected]. Fifth how can a telecom company charge a flight fare charge for 2 gb of data usage, wherein a consumer is fleeced in such a way that it becomes impossible to continue usage of the same. I need to understand in what way your software is error free that when the consumer is saying that he has done a transaction and still it's not being reflected in your application, when he is giving so many proofs. Isn't it calling a customer liar wrong enough even after billing him incorrectly? I extremely dissatisfied the way this's billing has been done incorrectly even after requesting for change in plan to 3 gb for both my nos. my mistake was rather than calling the customer service I trusted on the vodafone app for requesting my change in data plan. I need this to be resolved and closed and need someone to come and meet me before I make the payment for this min bills. This is highly incorrect and is extremely bad business practice for a organisation at the statue of vodafone, where there is a business process wherein by which you can charge a unsuspecting customer equivalent flight fare for 2 gb usage data.