Vodafone India — Incorrect bills even after reminding

Address:

Bangalore, Karnataka

Vodafone India has sent me a bill on 25-April and they have charged 800+ ING for a CUG number. Ideally any calls made to the CUG should not be charged. When I brought it to their notice, they told that there was some mistake at their end (different CUG codes) and the billing amount will be adjusted in the next bill. On 30-May they sent another bill, where they charged 108 rupees for the same number and also charged 0.5 Rupees/minute to the calls made to 199. (Ideally they are supposed to charge 0.5 rupees/3 minutes). When I contacted customer care, to make them aware of their mistakes and get it rectified, they made me hold the line for minimum of 40 minutes every time I called them (4 times in a day) for which they charge 0.5 rupees for 3 minutes. Finally they connected me to the supervisor and she told that she will ensure that such mistakes will not happen in future. When I asked her to ensure that the calls that I made to customer care will not be charged, with no surprise her response was "Sorry I can't help/comment on this at this point of time". I case if a customer doesn't pay the bill due to any reason, Vodafone India charge 100/- as a late payment fee. Wouldn't Vodafone also should pay back the customer when there is a mistake from their end? Do they think that they can compensate their mistakes with a word "Sorry"?