| Address: | Mumbai City, Maharashtra |
Dear team,
I have received my Vodafone bill for this month and I got very much surprised. Its Rs 3673!!! If you check my previous bills for last couple of years, I have never crossed an amount of Rs 1000 also and suddenly, my bill amount rose to Rs 3673. In fact when I was checking my bill it shows that I have used or downloaded something on December 17 which is of approximately 2gb which is not possible. I have this corporate number since last 3 years and my data usage has not gone beyond limit ever.
If you check the history of my calls during this month's billing cycle only, I have called up your customer service couple of times complaining about my internet connectivity speed.Please check the history of my calls on November 28.I have also spoke to your representative today ([protected]) and even he agreed that how can I use so many MBs when I dont have good connectivity.
I am a loyal customer of Vodafone since last so many years & I have been paying my bills on time without any issues. Please be noted that there was some issue at your end and I am not going to pay such a big amount as I have not used it.
Please let me know if you need any details further.
Swapnil Kotnis
Dear team,
I really do not understand how to explain you more than what I have already done. You are talking about the entire month's quota SMS and I am talking about one day's issue wherein the data is showing incorrect. Please understand that I receive hundreds of SMS from Vodafone when I am roaming etc, I might have ignore it. However, using data 1.9 gb (approx.) on a given day looks impossible for me. On top of that it was a working day!!!
Even I am technically sound and from the IT background, I hope you guys understand how much time it takes to use such a big amout of data & the kind of connection speed required for the same. Specially its not possible when I am not getting a good speed.
That okay!!! Please let me know how to disconnect this number (corporate) as I am not interested at all to continue the relationship with such a bad service provider who does not care about their loyal customers.
Also kindly note that I am not going to pay the above mentioned amount in any case as I have not used it.
Apart from that amount, I will pay my regulare bill.
Thanks & good bye, Was this information helpful? | 
Still the complaint is not solved...Pathetic service of Vodafone. Now I have escalated the issue. Tired of talking to the 10 thousand executives as everytime, I need to repeat the story. Since so many day my relationship manager was underground and suddenly now he came in picture and asking me to pay the bill.
I have escalated the issue to
nodal office etc.
I am planning to change my service provider as this has happened with many of my colleagues.
Very dissatisfied with Vodafone...