[Resolved]  Vodafone India — Incorrect information provided

Address:

New Delhi, Delhi

My issue was that I have activated the vodafone blackberry services but it was not activated on my number. I spoke to 4 vodafone executives in past 1 hour and following is the experince with all the four executives 1. First of all it is next to impossible to speak to vodafone customer service executives and when you are able to after a lot wait and hearing that pathetic music after 20 mins then you just hear some background voices, you can make out that the person on the other end has picked up the phone but he never answers to you, not even a single word. 2. Secondly I disconnected and called back to speak to an executive who seems to be sleeping and as if I have awaken him from half sleep, he tells me that my bb services will be activated within next 30 mins. 3. Thirdly I called back again after 1 hour when my services were still not activated and the guy who picked up the phone seemed as if I have awaken him from deep sleep and he wants to vent out his frustration on me he didn't even give the opening and started with hello and when I told him the issue he said that he will get back to me in few minutes and put me on mute. Then after some time being on mute he transferred me to some ivr which started asking me for the options and when I didn't provide any then it disconnected the line 4. Fourthly I called back because I have paid for that service and I want it to be activated asap and the guy who picked the phone (Kuljeet) was the only guy who seems to be not sleeping and said that my services will be activated only in 4 hours, when I asked him about the details of whom I spoke earlier he said that they (Vodafone) don't keep any logs and he cannot make out whom I spoke to earlier unless and until I provide him with the name (which obviously I didn't know because he never told me his name). When I requested him to speak to his supervisor he said that all supervisors only work in day shift. I can't believe the kind of support I am recieving from these people I mean how is it possible that there can't be any escalation during night hours and what kind of customer service is being provided by one of the leading service provider's in India