Vodafone India — Incorrect roamfree information shared by customer care executive

Vodafone India — Incorrect roamfree information shared by customer care executive

D DEBALINA SAHA from Mumbai, Maharashtra

I called vodafone customer care 199 on 7th may-2017 at 15:04 pm to get some details about international roaming pack that can be activated on my number [protected]. The executive told me to recharge for 575 which shall be valid for the next 30 days from the day of recharge, but after i have recharged for this amount i got the confirmation sms from vodafone that my iroamfree is active and valid for 1 day. Now my money got wasted due to the incorrect information provided by the customer care. The company records the calls for training and quality purpose, what the executive had informed me can be validated from that call. Seriously disappointed. Was this information helpful? No (0) Yes (0)
Vodafone India customer support has been notified about the posted complaint.
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Comments

Sourindra Chaudhuri

from Chennai, Tamil Nadu

I opted for the Vodafone IRoamFree for US for 1 month for [protected]. Upon activation of the plan on May 21st 2017 they charged 5000 immediately and the executive said that I have till 20th of June 2017. The executive also mentioned that I have to only opt for T-mobile USA. But, unfortunately June 10th onwards only I was unable to connect to T-mobile USA and hence could not even use the service. Then Upon returning to India on 26th of June further to my surprise my phone outgoing was deactivated. Then the customer service tells me that I have an outstanding balance of 18000 approx and that is for data usage after 20th. Vodafone really knows how to cheat people. The fact of the matter was I could not even use the all inclusive free roam pack during the promised time frame and they are now charging after the time frame with some cooked up data usage when my phone was not even in use.

My Wife took the Airtel plan and they never promised unlimited usage and provided the best connectivity throughout her stay in USA.

So, people do not fall prey to this fraud Vodafone scheme, their plan says unlimited but then they con you.