Vodafone India — incorrectly recharge rs. 5000, need reversal

I am santanu banerjee, from noida. I have recharged a mobile no. [protected] with rs. 5000 from my bank account, which was previously my father's however now belongs to another person in west bengal. I have recharge the above mention number on 11/10/2017 with rs. 5000 incorrectly. Then and there i have called to my bank to reverse the amount. But unfortunately they are unable to do that. The bank person told me to wait for 24 to 48 hours, as i told them that this number of my father may be deactivated due to not usage. I have waited for 24 hours but the money was not reversed. So i called on the number [protected] and the other person picked up the phone and confirmed me that the mention number belongs to him and it was recharged with a very huge amount and the mobile balance is showing rs. 4200. I tried to convince him to pay the money back. But he completely denied as he was too poor to pay the money back in cash or in bank account. He agreed for the reversal of money recharged if the money will be revoked by the vodafone service providers from his mobile balance. Then i called the vodafone customer care in west bengal to resolve the matter and they have completely denied to help. I have tried to call the vodafone mumbai head office twice and they pick up my phone and cut it without saying a word. I have tried the vodafone reversal format and tried to transfer the money back to my mobile number. But it was showing wrong input. I have tried the below format: transfer wrong recharge amount from wrong number to correct number:
Send sms – wrr (Wrong number) (Transaction id) (Amont) (Correct number) to 54045/144/198/199. I have tried to mark a complaint to the vodafone complaint only number which is 199/ 198. They put my call in hold for 15 minutes and not answered. I have made the transaction from my bank account and i have the bank statement for the same. I am complaining against vodafone. Vodafone is such a big company and they are denying to help me out in any manner. They can verify all the information i have given above from my bank account details (Which will be given on request from vodafone authorities) and the given number and can pay me back the amount which i have recharge to the number [protected]. If they are unable to do the same then i have to file a legal complane against vodafone in consumer court. I am also a customer of vodafone. Please let me know what should be done.
Thanks,
Santanu banerjee
Noida
Mob. Number - +91 [protected]
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