Vodafone India — International roaming charges

Vipul h mehta

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500003

I had recharged with INR 673 for international roaming concessional rates (Validity 10 days) on 29th May and INR99 (for international roaming activation) after I was told that it was the best option for my travel to Nepal for 3-4 days by customer care ([protected]). But the benefits of the recharge were not passed on and I was charged extremely high for the couple of calls I answered and the less than 1mb of data that I used during my stay in Nepal. Due to this I was not able to use my number in Nepal through out my visit there. I request you to look into the matter and ask vodafone to reverse all the charges as well as the recharge amount of 673 as I could not use the phone what so ever due to their fault.

Thank You

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Vodafone India customer support has been notified about the posted complaint.

May 26, 2017

Updated by Vipul h mehta Update:

Got a call from Vodafone executive on 25th May to inform me that INR 572 has been added to my balance to resolve the issue. But when I asked the following:
1. The recharge amount was 673, then why only 572 was added?
2. What about the other usage charges that I was charged which itself exceeds above INR700 for less than an MB of internet usage(switched off as soon as I got to know I was being charged excessively) and a couple of call answered?

His response:
1. Service Charges are cut ( Why should I bear the charges for vodafone's mistake?)
2. My work is just to intimate you that the amount has been added to your balance. For any other complaints you will have to register a new complaint.

After a bit of insisting he said he would forward the complaint and get back to me in 24 Hrs.

As of now, I am waiting for their call.

Thank You.