Vodafone India — international roaming charges

Mahesh_Chougule

from Pune, Maharashtra

Address:

Mahesh Paradise Society,A3-1,Nagras Road, Aundh, Pune, Maharashtra, 411007

There is major issue with my billing this cycle with vodafone. I was in vietnam with iroam free pack.

But i have been charged with 2556 rupees for 127 mb data.
I am putting the screenshot of sms sent to me but i have been charged with 5.5 rupees/per 10 kbps.

Also, i did use any data nor calls on 26th and 27th aug but i have been charged with rental.

After asking for proof of data usage and incoming calls. Vodafone is not providing any proofs and just saying below statement.

"you may have inadvertently switched to mobile data usage even while you were using a wi-fi service without realizing it.in the future, you can avoid this happening by switching off your mobile data service in your handset settings."

+3 photos

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Vodafone India customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2019

Vodafone India Customer Care's response Dear customer,

Apologies for the inconvenience caused. Your case has been escalated to our team and we'll get back to you at the earliest as & when we get an update.

Regards,
Ashwini

Oct 05, 2019

Updated by Mahesh_Chougule Hi Team,
Any update on this issue? Kindly expedite