Vodafone India — Irrational mobile bill charges

Address:

Ghaziabad, Uttar Pradesh, 201012

My vodafone No. is [protected] and the bill cycle is from 11.12.15 to 10.01.2016. I have been charged Rs. 1374.84 for mobile internet charges exclusively when I have email from Vodafone dated 10.01.2016 (last day of cycle) clearly mentioning that I have used 326.00MB. I have SMS-es from Vodafone confirming the same.

Second, about the late payment charged - I have paid well on time via Vodafone recharge partner - PAYTM. I have the necessary emails to support the payment was delayed due to 'OPERATOR DOWN' status of VODAFONE. I have bank account statements confirming the payment date and have attachments for communication from Paytm. I have already mailed these to Vodafone.

This is the heights of taking undue advantage of customers. That too after being a customer for over 3 years and with regular payments. I do not wish to continue with Vodafone anymore.


----- Forwarded Message -----
From: "[protected]@vodafone.com"
Sent: Sunday, January 10, 2016 8:48 PM
Subject: Mobile Internet Plan Notification

Dear Customer,

Hi! You have used 326.00MB on[protected] in your current bill cycle. You will be charged at standard rates if not on a pack.To stop alert SMS NO INFO to 1925.

Regards,
Vodafone
Power to you!