Vodafone India — legal notice served even after notifying to terminate the connection

Address:

560078

Hi,

I was using Vodafone wifi portable corporate connection [protected] and on first week of June I called customer service executive to terminate the connection, But connection was not terminated instead the executive had made incoming barred on wifi connection!!! However received next month bill and called customer care again in the last week of July and again requested for termination, customer service executive requested to make the June month payment and in next 7 days they will process the connection termination request.

On 4th August got confirmation from the Vodafone customer service that connection is deactivated and no payment is pending from my side since I had made the June month bill payment.

However next few weeks got call from Vodafone customer service again for confirmation on cancellation/ termination of the connection, which was acknowledged by me. Customer service also confirmed me that in the system the connection is deactivated but bills are getting generated from the local Vodafone Center and asked me to contact Reshma Khan ( Reshma.[protected]@vodafone.com) and Mr. Datta ([protected]), when discussed with Mr. Datta, he enquired whether I have made payment for the month of June if so then they will terminate the connection, again confirmed that I have made the June month bill payment.

I was expecting full closure on this since had contacted multiple SPOCs to terminate the connection.

However shockingly I received a mail from Vodafone legal team on non payment and next 2 days a legal notice from Shastry co.

I fail to understand why Vodafone making Just connection termination so painful and I feel completely deceived by multiple point of contacts who confirmed of deactivation of the connection.

Request your support in closing the connection. Also I have e mail documents on multiple mailers to the concerned if required will share the same.

Requesting immediate response.

Thanks,
Apoorva