[Resolved]  Vodafone India Limited — International Roaming not activated on Post paid and prepaid number

Address:

New Delhi, Delhi

I had paid the Vodafone care, Dwarka sector 4, rupees 3000 to get my post paid connection activated on international roaming. The Vodafone care failed to activate my number within 24 hours and was even when the service was activated according to them I could not make calls as my outgoing and to my surprise even incoming was barred. Luxembourg has been shown in their list of European countries and as I was alone I was relying completely on my postpaid network for outgoing. Additional to this, I will also like to complaint for Vodafone prepaid service. The customer care had given me a code to subscribe for call rate reduction and messaging charge reduction which was also not activated. They have failed to inform us that the outgoing shall be barred on prepaid number and it was barred on the post paid as well. When my family tried to call them and ask about the status of the activation they were rude and uncouth and said they could not help. Rather then helping they asked me to help myself and go to Tango services in Esch, Luxembourg for which they denied completely stating that the parent nation company could only help me in this. I was travelling alone and I am complaining and applying for compensation because of distress the company has caused to and to my family members.