[Resolved] Vodafone India Limited — Over billed - Postpaid Mobile Connection | |||
Respected Sir/Madam, There is an overdue amount of Rs 2937.17 as on Jan-2014 against my Vodafone mobile phone number [protected] and Relationship number 8.11607003.00.00.100059 After sending number of emails for cancellation of my number, it was committed and agreed by Mr. Rupesh Shetty on 19th Feb 2014 that Vodafone will can cancel my number upon clearing due amount. I paid on the next working day i.e, 20th Feb 2014 and asked for the cancellation confirmation. Once paid, no reply on that from Vodafone about cancellation. But, Vodafone didn't cancel my number, instead they started sending bills for Apr Month. I sent number of mails about the reason for sending bills eventhoug it is agreed to cancel. There is no response on that matter till now. Since 15 days, I keep on asking for the reason, each time when I ask below it the response. "With regard to your e-mail, we wish to inform you that, the services for above mentioned Vodafone mobile number has already been suspended w.e.f. 17/03/2014. Further, we wish to inform you that, there is amount due of Rs.654.05/- on above mentioned Vodafone number [protected] as per your bill dated 07/04/2014. Which has a payment due date of 25/04/2014. " I didn't understand, why there is poor response from Vodafone. If I have to pay for valid reason, I will make the payment immediately, but they are not responding to mails for the reason. Hope at least Vodafone will reply now. FYI, I have never used my number for making any calls or internet connection after I requested for cancellation. Thanks, Venkat. Was this information helpful? | |||
Dec 4, 2016 Complaint marked as Resolved Vodafone India customer support has been notified about the posted complaint. Verified Support May 23, 2014 Vodafone India Customer Care's response Hi Venkat Yamali, We tried calling you but were unable to speak to you. Please let us know a suitable time between 9AM and 6PM to contact you. Regards, Vodafone Verified Support May 24, 2014 Vodafone India Customer Care's response Hello Venkat YamaliWe called [protected] but there was no response from your end. Please suggest the best time between 9 AM to 6 PM when we can speak to you. Regards, Vodafone. Verified Support May 26, 2014 Vodafone India Customer Care's response Hello Venkat Yamali, Please suggest the best time between 9 AM to 6 PM when we can speak to you since we did not get any response from your end when we called 8****4***7. Regards, Vodafone. Verified Support May 27, 2014 Vodafone India Customer Care's response Hi Venkat Yamali, Please share a convenient time between 9AM - 6PM and an alternate contact number to contact you and address your concern. There was no response when we called 8****4***7 yesterday. Regards, Vodafone | |||
 8 Comments | |||
Comments
I will pay the whatever outstanding amount that you are claiming now.
If you cannot prove with valid reason then will you be able to refund the amount to me? Dont worry, I will not charge any interest like you charge your customers with 18%.
Thanks,
Venkat.
If you cannot prove with valid reason then will you be able to refund the amount to me? Dont worry, I will not charge any interest like you charge your customers with 18%.
Thanks,
Venkat.
Vodafone Representative,
Don't you read mails what I am sending to you?
I told number of times that I am not using any number. Requested to reply via email many times. My preferred communication is email as it will be acted as proof of what we agreed and committed.
Who told you to call this number [protected] ? Its not my number. During my Vodafone activation, I gave this number for reference as I remember.
Thanks,
Venkat.
Don't you read mails what I am sending to you?
I told number of times that I am not using any number. Requested to reply via email many times. My preferred communication is email as it will be acted as proof of what we agreed and committed.
Who told you to call this number [protected] ? Its not my number. During my Vodafone activation, I gave this number for reference as I remember.
Thanks,
Venkat.
Dear Consumer complaints Tema,
Vodafone is wasting my time since 4 months for simple issue. They take ages of time to respond.
They are always trying to divert the issue by putting their internal issues. Latest example is about, I am seeking response on the commitment they gave to cancel my number after clearing the dues via email as I don't have mobile number right now.
Vodafone Response:
"We tried to contact you on [protected] at 10:40 AM, but we were unable to speak to you.
With regard to your e-mail, we wish to inform you that your Vodafone mobile number [protected] has already been suspended w.e.f. 17/03/2014 due to unpaid bill.
Further, we wish to inform you that your Vodafone mobile number [protected] had been reactivated w.e.f. 20/02/2014.
Also, an outstanding amount of Rs. 654.05/- has been remain on your Vodafone mobile number [protected] toward the invoice dated 07/06/2014. Kindly make payment for future proceed.
"
What I understand: Vodafone people are not understanding what is the actual issue from customer and how they should resolve the issue.
If Vodafone start calling to the number [protected] then I put a complaint for unauthorized calls as I gave this as reference for activating my number as I remember. In the past also, Vodafone called to this number and asking for payments when I am in touch with Vodafone related to payment issues.
Thanks,
Venkat.
Vodafone is wasting my time since 4 months for simple issue. They take ages of time to respond.
They are always trying to divert the issue by putting their internal issues. Latest example is about, I am seeking response on the commitment they gave to cancel my number after clearing the dues via email as I don't have mobile number right now.
Vodafone Response:
"We tried to contact you on [protected] at 10:40 AM, but we were unable to speak to you.
With regard to your e-mail, we wish to inform you that your Vodafone mobile number [protected] has already been suspended w.e.f. 17/03/2014 due to unpaid bill.
Further, we wish to inform you that your Vodafone mobile number [protected] had been reactivated w.e.f. 20/02/2014.
Also, an outstanding amount of Rs. 654.05/- has been remain on your Vodafone mobile number [protected] toward the invoice dated 07/06/2014. Kindly make payment for future proceed.
"
What I understand: Vodafone people are not understanding what is the actual issue from customer and how they should resolve the issue.
If Vodafone start calling to the number [protected] then I put a complaint for unauthorized calls as I gave this as reference for activating my number as I remember. In the past also, Vodafone called to this number and asking for payments when I am in touch with Vodafone related to payment issues.
Thanks,
Venkat.
Below is the mail I sent to Vodafone, waiting for reply with commitment they made to me.
From: Venkat Yamali <venkat.[protected]@gmail.com>
Date: Sat, May 24, 2014 at 1:18 PM
Subject: Re: O/s. Amount due & payable to Vodafone India Limited
To: "corporate.[protected]@vodafone.com" <corporate.[protected]@vodafone.com>
Mr. Prashant,
Why are you trying to divert my question.
It is committed and agreed that after paying the outstanding balance on 19th Feb 2014 to cancel my number.
Why should I consider if it is your internal problem that you activated my number automatically after paying the bill on 20th Feb 2014?
Below is the response from you doesn't make any sense without answering my question.
"With regard to your e-mail, we wish to inform you that your Vodafone mobile number [protected] has already been suspended w.e.f. 17/03/2014 due to unpaid bill.
Further, we wish to inform you that your Vodafone mobile number [protected] had been reactivated w.e.f. 20/02/2014."
Secondly, don't you read my emails? I told number of times that I am not using mobile number and reply to emails. Still, why do your company bothering by calling reference numbers that I gave during the activation of vodafone connection?
Thanks,
Venkat.
From: Venkat Yamali <venkat.[protected]@gmail.com>
Date: Sat, May 24, 2014 at 1:18 PM
Subject: Re: O/s. Amount due & payable to Vodafone India Limited
To: "corporate.[protected]@vodafone.com" <corporate.[protected]@vodafone.com>
Mr. Prashant,
Why are you trying to divert my question.
It is committed and agreed that after paying the outstanding balance on 19th Feb 2014 to cancel my number.
Why should I consider if it is your internal problem that you activated my number automatically after paying the bill on 20th Feb 2014?
Below is the response from you doesn't make any sense without answering my question.
"With regard to your e-mail, we wish to inform you that your Vodafone mobile number [protected] has already been suspended w.e.f. 17/03/2014 due to unpaid bill.
Further, we wish to inform you that your Vodafone mobile number [protected] had been reactivated w.e.f. 20/02/2014."
Secondly, don't you read my emails? I told number of times that I am not using mobile number and reply to emails. Still, why do your company bothering by calling reference numbers that I gave during the activation of vodafone connection?
Thanks,
Venkat.
Dear Vodafone,
Why are you behaving like this? I told number of times that don't call to any number.
Who told you to call this number [protected]? IT IS NOT MY NUMBER.
You reply to my email id venkat.[protected]@gmail.com
If still don't understand English, I dont know who will help you.
Thanks,
Venkat.
Why are you behaving like this? I told number of times that don't call to any number.
Who told you to call this number [protected]? IT IS NOT MY NUMBER.
You reply to my email id venkat.[protected]@gmail.com
If still don't understand English, I dont know who will help you.
Thanks,
Venkat.
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I sent number of mails for giving me the valid reason for Apr month bill amount, I never get any response about reason, as I said, they keep on repeating the same generic email about payment.
Now, they sent a legal notice for payment from Harish Gore <[protected]@harishsgore.in>, even I gave all information about this case by putting Vodafone team in CC. No reply from any of them till now.
I sent mail to Vodafone team like below, could you confirm can customer give timelines to a company to give proper reason otherwise whatever they are claiming will be invalid since they failed to respond to customer? Attached the mail screenshot that I sent.
" Vodafone Team,
I dont need pinpoint one particular person, whoever responsible for this can reply.
If you dont answer with valid reason for the due amount, I will assume and confirm that there is no outstanding due amount from me and since its your negligence, it will be adjusted internally from your side. Also you will permanently disconnect my number if not done yet ( its your internal issue anyway once committed to customer).
"