Vodafone India Limited — Vodafone prepaid to postpaid migration payment adjustment issue

Address:	201303
Website:	www.vodafone.in

Hi there,

I'm valued customer of vodafone mobile for delhi ncr circle having the mobile number[protected] and i'm raising the complaint over here regarding the same number.

Story/history:
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In the month of june'16 above mentioned number was in vodafone prepaid ncr and it was having main balance 490rs. When i applied for prepaid to postpaid migration everyone said me your 490rs prepaid mobile balance will be adjusted as money in the first bill of your upcoming migrated vodafone postpaid number [protected].

I waited couple of days and after all formalities and verification my number has been successfully migrated to vodafone postpaid; i'm thankful for this.

Thereafter on 7 july my first e-bill came and i was there is no adjustment shown for 490rs which i was expecting it would be.

I thought there may be some technical issue behind this, let's lodge a complaint to vodafone customer support; i called 198 and informed all about this concern. The executive said we're from postpaid and we cannot track your prepaid balance therefore i require your permission to transfer your call to prepaid desk, i told okay transfer my call. He transferred and i connected with vodafone prepaid desk and i explained all concern. He told as currently your number is postpaid so we're unable to check your details and i'll transfer your call to postpaid. I said ok, then again my call landed to postpaid desk and nobody help, even 198 executive was not agree to lodge a complaint.

I wrote the same matter to corporate care via mail and i received acknowledgement copy of mail in which it was stated that we will respond you back within 1 day.

I waited alot and still there is no response from corporate desk.

I'm raising this case here for justice and i just want to know where my 490rs gone, and if it has not been adjusted then please waiver the amount asap.

If require i can provide you call recordings and mail copies as well for proof.

Looking forward for justice!

Regards,
Rajesh