[Resolved] Vodafone India — lost 85 rupees in mazaa mobile pack

Sunny Shekhar

Address:

560068

I got a msg that I have .69 rupees left as phone balance. I connected with Custome Care on 198, after spending 15 minutes with the executive... They said that they have deducted 85 rupees for "Mazaa Mabile Pack" over the span of last one month.

Given that I have neither activated the service nor do I know what the service is or how it is used... I asked them for a refund... These guys said that they cannot refund my money.

Even after I confronted them with a complain in consumer forum... They did not return a penny. These are predatory practices. They call me for every useless service in the world and they can't tell that they are deducting 85 rupees from my account. Pathetic.

I am switching to another opertaor.

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Mar 3, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2020

Vodafone India Customer Care's response Dear Customer,

We tried reaching out to you in different time slots as mentioned below. Seems you were occupied. What would be a convenient time to connect with you? Please let us know & we'll be happy to assist. 31/01/2020 12.40pm 31/01/2020 1.54pm 31/01/2020 2.58pm.

Regards,
Snehal